Privacy Policy
Your privacy is important to us. This privacy policy explains how we collect, use, and protect your information when you visit our website and use our services. We are committed to ensuring that your information is secure and in compliance with HIPAA (Health Insurance Portability and Accountability Act) and the CMS Certified Application Counselor (CAC) Program requirements.
WovenCare Advocacy Services Data Protection Policy
At WovenCare Advocacy Services, we prioritize the privacy and security of your personal information. Our comprehensive data protection policy ensures that your data is handled with the utmost care and in compliance with all relevant regulations. Here are the key points of our policy:
- Data Collection: We collect only the necessary information to provide our services effectively, including personal identification, contact information, demographic details, financial information, health records, household information, and legal documents.
- Secure Storage: Your data is securely stored using Amazon Web Services (AWS) with advanced encryption methods. We employ both encryption at rest and in transit to protect your information.
- Access Controls: Access to your data is restricted to authorized personnel only. Certified Application Counselors (CACs) have access only to their specific clients' information, while the Executive Director has access to all records. We use strong passwords and multi-factor authentication to secure access.
- Encryption: We use AWS encryption solutions to protect your data, including AES 256 encryption for data at rest and TLS 1.2/1.3 for data in transit.
- Regular Audits and Monitoring: We conduct regular security audits and continuously monitor our systems to detect and address any potential security issues.
- Compliance: We comply with all relevant data protection regulations, including HIPAA and GDPR, ensuring your information is handled according to the highest standards.
- Employee Training: Our staff undergoes regular training on data protection and privacy best practices to maintain a high level of awareness and competence.
- Incident Response: We have a robust incident response plan in place to quickly address any data breaches and notify affected individuals as required.
- Third-Party Vendors: We carefully select and manage third-party vendors to ensure they comply with our data protection standards.
Your trust is important to us, and we are committed to protecting your personal information. For more detailed information about our data protection practices, please contact us directly.
Information We Collect
We may collect the following information:
- Personal identification information (Name, address, email address, phone number, etc.)
- Health information related to your medical history and current health status
- Insurance information to help navigate healthcare coverage
How We Use Your Information
We use your information to:
- Provide and manage healthcare advocacy services
- Assist with insurance applications and claims
- Communicate with healthcare providers on your behalf
- Comply with legal and regulatory requirements
Sharing Your Information
We do not share your information with third parties except as necessary to provide our services or as required by law. Situations where we may share your information include:
- With your consent
- With healthcare providers to coordinate your care
- With insurance companies to process claims
- As required by law to comply with legal processes
Protecting Your Information
We are committed to ensuring that your information is secure. We implement a variety of security measures to maintain the safety of your personal information, including:
- Encryption of sensitive data
- Secure access controls to data
- Regular security audits and assessments
Your Rights
You have the right to:
- Request access to your personal information
- Request corrections to your personal information
- Request the deletion of your personal information
- Opt-out of certain uses and disclosures of your information
Contact Us
If you have any questions about this privacy policy or our practices, please contact us at info@wovencareadvocacy.org.