Privacy Policy

Last updated: February 17, 2026

WovenCare Advocacy Services (“WovenCare,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request services, or use any online tools or forms we provide (the “Services”).

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1) Information We Collect

We may collect the following types of information, depending on how you interact with us:

• Information you provide: name, email address, phone number, and details you submit through contact forms, referrals, applications, or service requests.
• Service-related information: information relevant to advocacy support, care coordination, referrals, or community programming that you voluntarily share with us.
• Website usage information: basic technical data such as browser type, device information, IP address, pages viewed, and approximate location derived from IP (as available).
• Financial account data (only if you choose to connect): if WovenCare offers a feature that uses Plaid Link, you may choose to connect a financial account. In that case, we may receive certain information from Plaid about your account(s), such as account type, balances, and transaction history, depending on your authorization.

2) Plaid Link and Financial Data

If we offer a feature that enables you to connect your bank account using Plaid Link, you explicitly authorize Plaid to share data with us. We use this data only for the purpose presented to you at the time you connect your account (for example, supporting budgeting, expense organization, eligibility-related documentation support, or other user-requested financial organization services).

We do not sell consumer financial data. We do not share financial data with third parties for their marketing purposes. Access to financial data is permission-based and initiated by you through Plaid Link.

3) How We Use Information

We use information we collect to:

• Respond to inquiries, referrals, and service requests
• Provide advocacy, navigation, and coordination support
• Operate and improve our website, tools, and community programs
• Maintain internal records for operational, compliance, and reporting purposes
• Protect the safety and integrity of our Services (fraud prevention, troubleshooting, security)

4) Consent

We obtain consent when you submit information through our forms or choose to use optional features. If Plaid Link is used, your consent is obtained through the Plaid authorization flow and any additional consent prompts we provide within our Services.

5) How We Share Information

We may share information only in limited circumstances, such as:

• Service providers: vendors who help us operate our website or Services (e.g., hosting, form tools, analytics, Plaid where applicable) under appropriate confidentiality and security obligations.
• Legal requirements: when required by law, court order, or to protect rights, safety, and security.
• With your direction: if you ask us to share information with a partner organization, provider, or resource.

We do not sell personal information. We do not share consumer financial data for third-party advertising.

6) Data Security

We use administrative, technical, and physical safeguards designed to protect information. This includes access controls and encryption in transit (HTTPS/TLS) for data transmitted between your browser and our servers. No method of transmission or storage is 100% secure, but we work to protect information using reasonable safeguards appropriate to our operations.

7) Data Retention and Deletion

We retain information only as long as necessary to provide Services, meet operational needs, comply with legal obligations, resolve disputes, and enforce agreements.

• Account / form records: retained as needed for support, reporting, and compliance purposes.
• Plaid data (if applicable): retained only as long as needed to provide the user-requested feature and may be deleted upon request, subject to legal and operational requirements.
• Logs and security records: may be retained for a limited period to support security monitoring and troubleshooting.

Deletion requests: You may request deletion of your personal information by contacting us using the information below. We will respond in accordance with applicable laws and may retain certain information as required for legal compliance or legitimate operational purposes.

8) Your Rights and Choices

Depending on your location, you may have rights to access, correct, or delete certain personal information. You can:

• Request access to or correction of information you submitted to us
• Request deletion of personal information, subject to legal and operational requirements
• Opt out of non-essential communications at any time

9) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

10) Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of our Services after updates means you accept the updated policy.

11) Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your data, contact us:

• WovenCare Advocacy Services
• Email: kmoorer@wovencareadvocacy.org